TorHans covers all bottles and accessories from manufacturing defects in materials and workmanship for a period of one (1) year from date of original retail purchase of the product. We will repair or replace at our discretion any manufacturing defect in our products free of charge. We do not cover damage caused by normal wear and tear, accidents, improper setup, care or cleaning, non-standard usage or negligence. Product(s) must be purchased from an authorized TorHans dealer. Return shipments must be prepaid and insured. TorHans cannot be liable for lost in-bound packages.
Product Replacement Instructions
If your issue qualifies for warranty replacement or exchange under the Warranty terms contact firstname.lastname@example.org to request a claim form for full product replacement. Proof of defect and return mailing of defective product is required. If the claim is determined to be valid, the product will be replaced at TorHans's expense within 10 to 15 business days from receipt of the returned product. Any replacements or exchanges will be at the discretion of TorHans, based on the type of product sent in and the availability of replacement styles and colors. Typically, most issues can be resolved with a replacement part.